Loan Servicing Specialist

Job Description

The Loan Servicing Specialist will report directly to the Loan Operations Manager. The primary responsibilities of this position include customer service, insurance servicing, secondary market servicing, processing payoff statements, maintaining adjustable rate indexes, performing annual escrow analysis, payment of escrow items, providing long-term guidance to borrowers as needed, and other duties requested to assist in the support of other bank activities.

• Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times and communicates with customers as needed.
• Monitors insurance reports and performs charge/refund in the system as needed.
• Monitors tax reports and provides any requested information.
• Investor reporting: transfers sold loans in the core system, reports loan activity monthly or daily as required, reports delinquency information as required, remits funds to investors, and monitors investor servicing requirements.
• Prepares and issues payoff statements, reviews and processes partial release requests.
• Manages paid loan files, including the cancellation of tax tracking and active flood certificates specific to the paid‑off loan.
• Prepares and records mortgage releases and records mortgage documents as needed.
• Maintains variable and adjustable‑rate loan indexes in the core system.
• Reviews reports generated by the core system in anticipation of rate adjustments, confirming that applicable borrower notices are generated correctly.
• Maintains ongoing communications with borrowers as warranted to provide long‑term guidance.
• Monitors, tracks, and schedules property inspections and orders appraisals as needed.
• Performs monthly escrow analysis: reviews and processes the analysis, and issues refunds as required.
• Processes and remits payment of escrow items in a timely manner.
• Reports to PMI companies, monitors for changing requirements, and files claims as warranted.
• Researches and responds to credit disputes.
• Prepares various reports monthly and quarterly for the Board of Directors.
• Provides customer service to both internal and external customers.
• Processes customer telephone payments using TEL, transfers, or other approved payment methods.

• Communicates in a straightforward and assertive fashion.
• Updates relevant people with timely information.
• Listens carefully to what others are saying.
• Respects and considers all opinions, even counter‑opinions.

• Assumes responsibility for mistakes and failures.
• Demonstrates consistency between what is said and what is done.
• Behaves according to sound ethical and legal standards.

• Is respectful of others.
• Balances individual goals with team goals.
• Builds and maintains productive relationships with people throughout the organization.

• Maintains composure in frustrating situations.
• Demonstrates flexibility in working with others.
• Adapts to help others adapt to change.

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank’s compliance policies and procedures.

This position does not require supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

This is a full‑time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm.

There may be occasional travel in connection with property inspections.

• High school diploma or equivalent.
• One or more years of administrative experience.
• Efficient computer skills.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee signature, printed or electronic, constitutes the employee’s understanding of the requirements, essential functions and duties of the position.