Commercial Loan Processor

SUMMARY

The commercial loan processor position is part of the commercial lending department and reports to the commercial credit analyst. The primary responsibility of this position includes managing the workload of the commercial processing department. This includes but is not limited to processing and document preparation for new loans, balancing loan accounts and tracking exception items. This position will serve as a liaison between the lender and the customer when questions arise regarding the status of an impending loan.

Other duties covered by this position include completing loan closing documents and assisting customer with loan questions, payments and payoff, making sure that tasks are completed in a timely manner, and making sure that the workload is spread evenly between all commercial loan processors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide loan processing support for commercial loans. This will involve underwriting support, loan documentation preparation, loan booking, and loan maintenance.

• Maintain knowledge of current loan documentation guidelines for commercial loans to perfect the banks lien on the collateral.

• Assist with the processing of loan payments and advances for the loan operations department.
• Responsible maintaining loans in pending for progress, including ordering and tracking appraisals, title work, and other information necessary for loan closing.
• Conduct the preliminary file review prior to loan closings to ensure all documentation is accurate.

• Preparing and mailing denial letters, processing paid loans, as well as prepare loan advances.
• Scan lending documents and processing rate changes.
• Answer customer questions and make any necessary corrections to the customer's file.
• Answer customer questions that arise during the loan process and on an on-going basis thereafter.
• Handle SBA loan monitoring, payment processing and correspondence with our SBA servicing agent.
• Handle participation loan monitoring, payment processing and correspondence with participant banks.
• Maintain, review and process insurance certifications and tracking to ensure all collateral insurance is up to date.
• As part of the overall loan operations team, this position may be requested to assist in the support of other bank activities including other lending areas and departments of the bank.

• Communicates in a straightforward and assertive fashion
• Updates relevant people with timely information
• Listens carefully to what others are saying
• Respects and considers all opinions, even counter-opinions

• Assumes responsibility for mistakes and failures
• Demonstrates consistency between what is said and what is done
• Behaves according to sound ethical and legal standards

• Is respectful of others
• Balances individual goals with team goals
• Builds and maintains productive relationships with people throughout the organization

• Maintains composure in frustrating situations
• Demonstrates flexibility in working with others
• Adapts to help others adapt to change

• Learns about each customer's unique financial situation
• Learns about each customer's credit and ability to repay their loans
• Follows the bank's lending policies and procedures
• Ensures that the bank makes prudent lending decisions
• Ensures compliance with all relevant laws and regulations

• Answers customer questions and fully addresses their concerns
• Manages difficult customer situations and treats others with respect
• Maintains a neat and professional appearance
• Maintains an overall knowledge of the bank's products and services
• Cross-sells the bank's products and services to its customers and prospects

• Prepares useful and timely reports for a variety of different purposes
• Ensures the reliability of prepared documents
• Demonstrates a consistently high level of professional judgement
• Maintains independence and objectivity in carrying out job responsibilities

• Strong business and financial knowledge
• Loan Processor job knowledge
• Knowledge of…