Tech Customer Spt Analyst II

This job is with Lexis Nexis® Risk Solutions, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Business   Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk.

You can learn more about Lexis Nexis Risk at the link below.
About the Team   Our Technical Customer Support team is dedicated to delivering exceptional post-sale support to ensure customer success. We work collaboratively to resolve technical issues, validate solutions, and maintain system performance. The team values professionalism, adaptability, and a customer-first mindset while fostering an environment for continuous learning and growth.
About the Role   We are seeking a  Technical Support Specialist  to provide post-sale technical assistance for our products and services. In this role, you will troubleshoot and resolve moderately complex issues, validate fixes, and ensure accurate functionality and data integrity. You will interact with both technical and non-technical audiences, adapting your communication style to deliver clear and effective solutions. This position offers an opportunity to grow your technical expertise while contributing to customer satisfaction and operational excellence.
Responsibilities     Resolve documented issues and troubleshoot moderately complex or partially documented problems.

Escalate highly technical or unfamiliar issues to engineering for resolution.

Research solutions proactively using documentation, tools, and internal resources.

Execute and adapt test cases for patches, enhancements, and bug fixes.

Validate fixes for both functionality and data accuracy.

Maintain a polished, professional image in all customer interactions.

Adapt tone and communication style to suit technical and non-technical audiences.

Use log files and basic scripting to troubleshoot mid-level issues.

Requirements     2-4 years of experience in technical support or application support, or a combination of relevant education and experience.

Proven analytical, communication, and customer service skills.

Team-oriented with a desire to learn and grow.

Proficiency in Microsoft Office and confidence in troubleshooting technical issues effectively.

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

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