Information Technology; I.T.) Area Lead Technician

Job Title:

Information Technology (I.T.) Area Lead Technician

We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours.

Within our state‑of‑the‑art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement. To learn more, visit

Radial helps companies of all sizes drive commerce growth – delivering exceptional, engaging shopping experiences online and offline. Radial enables Omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. Radial’s comprehensive Omnichannel strategies and solutions, including commerce technologies, multichannel operations and marketing solutions, help its clients grow faster than the industry and faster than they could on their own.

Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle—anytime, anywhere and on any device.

This position provides support to users of information technology systems in use at Radial while handling PC hardware, printers, RF guns, and software builds and upgrades. The candidate is also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members and the customer with an estimate of resolution time where possible.

• Configures supports and repairs all desktops, monitors, printers and RF scanner in the office and warehouse.
• Imaging and maintenance of hardware.
• Maintain an accurate inventory of IT equipment.
• Escalate critical business system issues that may impact the business.
• Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
• RF device troubleshooting involving physical mobile device, operating system of the device (Windows, Android, etc), and the hardware involved in supporting the device to include batteries, triggers, connectivity issues, etc.
• Knowledge of WIFI networking and the ability to offer support to SSID, channeling, cabling, powering, etc.
• Other duties as assigned related to but not limited to goals and the direction of the company.
• Additional capabilities focusing on roles related to elevated permissions for various software programs.
• Advanced knowledge of applications and support required.
• WiFi and network infrastructure knowledge to include configuration and troubleshooting.
• Enterprise server support knowledge to include troubleshooting and account creation.
• Role is regarded as S.M.E. (Subject Matter Expert)
• Familiarity and working knowledge of cross team involvement and tasks.
• Network management and configuration tasks involving WiFi, access points and all network hardware.
• Server management and configuration.
• Knowledge of I.T. facilities and requirements.
• Responsible for training Tech1 team members as required on various tasks and hardware.
• Additional responsibilities as the area lead technician will include.

• Mastering the requirements needed and expected to supervise the technician team within the local region to complete goals and tasks as assigned.
• Well established communications channels between local site leadership and ESS team.
• Able to anticipate the needs required of the site before they are discovered.
• Vendor and Supplier management of resources and hardware as needed, to include communication and relationship with site leadership.
• Project Management skills to include the task and time management related to local projects.
• The design and documentation of area and facility layouts and diagrams to include…