Business Applications Coordinator

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Regular Full Time Technical Martinsville, VA, US

17 days ago Requisition

Salary Range: $23.00 To $26.00 Hourly

This position works under the direction of the Business Information Systems Manager and escalates complex, high-impact, or non-routine issues for resolution.

• Provide day-to-day user support for assigned business applications.
• Assist with testing, documentation, and user communications.
• Investigate issues and escal… unresolved problems.
• Complete routine user setup and configuration updates following established procedures.
• Run, maintain, and update standard reports.
• Use existing queries and report templates with basic modifications.
• Help maintain reporting accuracy, consistency, and accessibility across departments.

• Document current procedures and identify issues for management review.
• Follow established data standards and report data-quality concerns.
• Assist with improvement and implementation projects as assigned.

• Assist training new users using company systems and best practices.
• Support user adoption of new systems and technologies.
• Provide help desk support across the main ERP systems.
• Provide occasional hardware and workstation support.

• Willingness to learn SQL, Crystal Reports, and ERP functionality.
• Basic to Intermediate proficiency with Microsoft O ice.
• Excellent problem-solving and critical thinking skills.
• Demonstrated logical and analytical thinking.
• E ective communication skills; able to tailor informational conversations for individuals across multiple roles and skillsets.
• Ability to stay highly organized while managing multiple support requests.
• Ability to adapt to changing priorities and business needs.
• Ability to travel as needed.
• Able to provide support (as an additional resource) to Windows-based workstations, printers, and other peripherals.