Robotic Support Engineer

Job Overview

A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs.

The person in the role will champion design changes needed to meet customer needs and design short‑and long‑term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.

• Monitor incoming customer issues 24/7/365; on‑call shared by the team on a rotation basis.
• Form plans to fix incoming customer issues.
• Escalate customer issues to other business areas for resolution and assistance.
• Design short‑and long‑term resolutions for products.
• Assist with design reviews.
• Interact with other customer service teams in other business units.
• Compile data for process and product improvements.
• Write reports that provide data to assist product improvements.
• Document status and plans for large field projects to retrofit product offerings, such as conveyor.
• Assist in new product development design.
• Lead meetings with internal and external customers to resolve issues.

• 10% overnight travel (travel expenses paid by Bastian Solutions).

• BS in Mechanical, Electrical or Mechatronics.
• CAD competent.
• Previous experience with Robotics (Fanuc preferred).
• Ability to use software troubleshooting applications.
• Familiar PLC's / ladder logic.
• Above average communications skills, both written and verbal.
• Mechanical engineering skill to design short‑and long‑term product improvements.
• Ability to work with engineering teams and professionally help them understand design for installation and repair reliability.
• Proficient at MS Office suite.

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material‑handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

• Health, Dental, and Vision Insurance.
• 401(k) Retirement Plan with a company match.
• Vacation/Holiday Pay.
• Tuition Reimbursement.
• Flexible Work Schedules.
• Volunteer Work.
• Professional Associations, Conferences and Subscriptions.
• Company Meetings & Events.