Sportsbook Representative​/Supervisor; Pending Regulatory Approval

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members  financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Sports book Representative / Supervisor (Dual-Coded Position)

This dual-coded position provides the opportunity to work as both a Sports book Representative ($16.00 +tokes) and a Sports book Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sports book operations.

• Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.
• Process sports wagers and payouts in a timely and precise manner.
• Clearly explain betting lines, odds, and wagering rules to guests.
• Ensure sports book stations are fully stocked, clean, and organized.
• Reconcile cash bank at the end of each shift, adhering to established cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Provide courteous and knowledgeable assistance to guests, including information on property amenities and activities.
• Create and input player tracking cards.
• Promptly escalate guest concerns or suspicious activity to management.
• Maintain strict confidentiality in all company and departmental matters.
• Perform additional duties as assigned.

• Supervise Sports book team members to ensure adherence to company policies, Title 31 and SAR requirements, internal controls, and applicable gaming regulations.
• Monitor sports book activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out Sports book Representatives at the end of their shifts, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure station readiness.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within scope of authority.
• Collaborate with the Sports book Manager to implement guest service strategies, revenue initiatives, and expense control measures.
• Assist in departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluation, discipline, and scheduling.
• Encourage team member engagement by addressing feedback, concerns, and suggestions.
• Promote a culture of safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with…