Collections Specialist

Collections Specialist

Panda Exteriors

Panda Exteriors, an Inc. 5000 Fastest-Growing Company, is hiring a Collections Specialist to manage outstanding customer balances and support homeowners through the payment process. This role is responsible for securing payments, setting up payment plans, and keeping accounts moving forward accurately and professionally.

This position is ideal for someone who is organized, dependable, and comfortable having firm but respectful conversations about money.

• Contact homeowners via phone, email, and text regarding outstanding balances
• Collect payments and set up approved payment plans
• Explain payment options including financing and online payments
• Follow up consistently on open accounts and elevate when necessary
• Accurately document all activity in the CRM
• Work with internal teams to resolve billing or account issues

• Prior collections, billing, or customer service experience required
• Comfortable discussing payments and resolving sensitive financial situations
• Highly organized and detail-oriented
• Ability to multitask and follow established processes

• Medical, Vision, and Dental Insurance
• PTO and Paid Holidays
• 401(k)
• Paid training
• Clear growth paths and internal promotion opportunities
• Employee referral bonuses
• Company events and team outings
• Stable, fast-growing company (Inc. 5000 recognized)

Apply today to join a growing company with clear processes and room to grow.