Graduation Technician; S03307

Montgomery College, Takoma Park/Silver Spring Campus, seeks candidates for a Full-time Graduation Technician in the office of Records & Registration. The work schedule is Monday, Wednesday, Thursday, Friday from 8:30 am – 5:00 pm and Tuesday from 10:00 am – 6:30 pm. This is a Bargaining, Non-exempt, Grade 21 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Under general supervision, conduct degree audits to determine student eligibility for graduation, send graduation information to students, and process graduation applications and course substitution forms. Assist Records & Registration staff with grade changes, transcript requests, and course registration. Service is provided through in-person front counter service, phone video conferencing and email conversations to students and the general public.

Duties involve a variety of processes, methods and decisions regarding what needs to be done, which may depend on examination of the subject matter. The chosen course of action may have to be selected from several alternatives. Contacts are with the general public, faculty, students, Records & Registration staff, Central Receiving staff, and vendors.

Duties include but are not limited to:
Execute the degree audit process for all prospective graduates, collecting graduation applications, entering prospective graduates in the database, analyzing program requirements to determine eligibility, notifying applicants about graduation status, and ordering diploma and certificates for prospective graduates. Develop graduation reports for staff, faculty, and administrators. Develop list of graduates for the commencement program including Phi Theta Kappa and honors designations.

Enter Phi Theta Kappa inductees into the database. Provide graduation information to prospective graduates about date, time and place for commencement through emails, mailings, in-person contact and through participation in graduation fairs. Participate on the Commencement Committee in preparation for the commencement exercises. Assist with commencement rehearsal and commencement ceremonies. Provide graduation status verifications and invitation letters for prospective graduates.

Process student registrations for credit courses, making decisions on all requests for waiver and determine the validity of special permissions granted by other offices or make independent decisions when appropriate. Assist the Records & Registration Office at the front counter on a regular schedule. Respond to inquiries regarding graduation status, commencement ceremony and credit-class offerings, registration procedures, and academic regulations in-person, by email, and by phone.

Release information from student academic records in accordance with college policy and relevant state and federal laws, including release of official transcripts and verification of enrollment. Receive, evaluate and process all course substitutions. Perform other duties as assigned.

Required Qualifications:

High School diploma or G.E.D. Three (3) years of general office experience. The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered. Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

Preferred Qualifications:

Experience working in higher education. Knowledge of internal and external customer service principles and practices. Proficiency in using a…