Smart Buildings Service Coordinator

Job Family: Buildings

Req : 526513

Position Location: This role supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out . As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a hybrid role, with a schedule of two to three days in office after full training is completed. The position will begin with approximately 3 months of full-time, in-office training (5 days per week).

• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule service technicians to support standard service level agreements
• Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site
• Act as primary point of contact for service customers to ensure service requests are met
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability of service technicians
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service scheduling platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work performed
• Support, inform, prioritize, and coordinate activities and resources across branch offices
• Other duties as assigned by the Regional Operations Center Supervisor

• High school diplomaor state-recognized GED
• Must have the ability to demonstrate:
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Officeand business software systems (e.g., SAP)
• Experience dispatching/scheduling field personnel/technicians
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• Associate degree
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
• Comfortable with ordering parts and ensuring availability for service or project needs

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding…