Library Assistant II Circulation

Position:

Library Assistant II – Circulation 37.5

Grade:40

Department:

CirculationFLSA:

Non-ExemptCBIZ Code:303

Scheduled

Hours:

37.5

Status:

Full-Time

Pay Type:

Hourly Revised:12/19, 06/08, 07/01

Public Service:

Yes Essential Personnel:

No

Location:

Whiteford The Harford County Public Library offers a competitive compensation and benefits package. Starting wage, depending on candidate qualifications, is between $17.54 and $21.78. This position is eligible for the following benefits: deferred compensation 457(b) retirement plan, pension plan, medical, dental and vision plans, employee assistance program, voluntary benefits, paid time off and more.

Position Summary:

The Library Assistant II – Circulation performs a variety of clerical duties related to the circulation of library materials in order to facilitate the smooth operation of the library and maintain library patrons’ access to high quality services. Meets minimum public service hours as defined by Library Administration.

Essential Duties:

Creates a welcoming and friendly environment to encourage repeat visits;

Checks materials in and out;

Answers phones and greets and directs customers to appropriate areas;

Registers customers for library cards;

Provides orientation to library users and explains library policies and procedures;

Maintains accurate customer accounts;

Calculates and collects fines and fees, records monies collected, and issues refunds to customers, as appropriate;

Maintains accurate daily financial records, including balancing daily, weekly, or monthly reports, as directed;

Performs physical maintenance of the periodical and newspaper collection by processing, labeling, converting, withdrawing, and filing reports for missing issues;

Cleans, re-packs, re-labels, and recycles library materials;

Informs customers of library activities;

Assists in promoting special programs and services to encourage greater use of the library;

Instructs customers and volunteers on the use of library equipment;

Operates equipment such as, cash register, debit/credit card machines, receipt printers, etc., to carry out customer service responsibilities;

Pulls item lists and routes materials to appropriate branch.

Standard Functions:

Serves on committees and participates in workshops, seminars, and training as requested;

Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives;

Learns new skills and technologies to retain proficiency in areas of expertise;

Is dependable and punctual;

Maintains a positive, friendly, and cooperative attitude and provides consistent customer service;

Upholds all library policies and procedures as defined in Harford County Public Library’s Policies and Procedures Manual;

Performs other duties as assigned.

Minimum Requirements:

1. High school diploma or G.E.D.;2. One to three years of related experience;
3. Ability to work day, evening, and weekends hours.

Knowledge, Skills and Abilities:

Working knowledge of library practices, policies, and procedures;

Ability to create a welcoming and friendly environment encouraging repeat business;

Ability to learn to operate relevant computer systems, including hardware and software, and office machines;

Ability to learn to maintain and organize library materials;

Ability to receive and handle monies;

Ability to prepare and maintain accurate records;

Ability to be adaptable, flexible and patient with customers and staff;

Strong customer service skills with the ability to resolve issues;

Strong communication skills, both verbal and written;

Basic math skills.

Reporting Relationship:

This position reports to the Circulation Supervisor or Circulation Manager. Does not supervise staff.

Work Environment:

Work requires occasional physical…