Service Lane Manager - Toyota Certified at Capital Plaza

Service Lane Manager - Toyota Certified at Capital Plaza

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Toyota Certified at Capital Plaza

We are part of the fast-growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add a qualified Automotive Service Lane Manager to our team.

We are part of the fast-growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add a qualified Automotive Service Lane Manager to our team.

• Industry Leading Pay Plan
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

• Manage the service drive staff and monitor their performance
• Train, develop and motivate the service department staff and monitor their performance
• Forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
• Maintain daily sales and production records as required by dealership management
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Ensure proper repair techniques are being used
• Schedule training as necessary to properly repair and service vehicles
• Stay up to date on product changes and new products
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

• Management experience in an automotive service department preferred but not required
• Supervisory skills
• CDK and Xtime experience is a plus
• Bilingual - Spanish a plus but not required
• Ability to work independently and be self-motivated
• A desire to work in a commission, performance-based, environment
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record

The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $7,500–$8,300.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To Learn More About Our Company, Visit  .

Apply today or refer a qualified friend.

* All applicants must pass pre-employment testing to include background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.