Manager, Quality Operations Engineer

Location: Hanover

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market.

By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of Prioritizing our Customers
Doing more with less Thinking Differently
Respecting one another
Moving deliberately and quickly
Taking initiative and delivering About the Role We are seeking a hands-on, data-driven Quality Engineer Manager to join our Fulfillment Center team. Reporting directly to the Senior Manager, Operations Quality Engineering, you will serve as the oversight lead for facility quality strategy, compliance execution, and cross-functional performance.

This role manages and provides manager-level elevation for the FSQA Supervisor, bridging the gap between high-level quality strategy and daily operations. You will drive continuous improvement projects, establish rigorous standards for supplier compliance and regulatory management, analyze defect data to identify trends, and act as a cultural change agent.

What You’ll Do Daily
1. Operational Quality & The "Perfect Box" Mission Floor Leadership & Supervision:
Manage, coach, and mentor the Food Safety & Quality Assurance Supervisor. Spend meaningful time on the warehouse floor auditing picking, packing, shipping, and sanitation processes to ensure adherence to the "Perfect Box" standard.

Defect & Error Reduction:
Lead site investigations into internal errors (picking mistakes, damaged goods) and customer complaints. Utilize advanced metrics to move the facility from reacting to errors to predictive mitigation.

Inbound Quality Criteria:
Partner with Inbound and Inventory Control teams to establish clear acceptance/rejection parameters for incoming items, ensuring fresh produce and shelf-stable goods meet absolute criteria before going live in the WMS.
2. Continuous Improvement & Project Management Process Optimization:
Formally trigger and lead critical site CAPA and validation activities. Design engineering and workflow solutions to eliminate process bottlenecks and mitigate product shrink.

Standardization & Documentation:
Own the development, review, and deployment of Standard Operating Procedures (SOPs) and Work Instructions. Establish efficient document control management processes using the e-QMS and supporting repositories.

Transfer of Knowledge:
Act as the subject matter expert in the deployment of SOPs and problem solving disciplines.

Change Management:
Act as the project lead for new quality initiatives, test methods, validation activities, ensuring timelines are met, and stakeholders (Operations, Merchandising, Logistics) are aligned.

Data & Statistical Analysis:
Utilize Statistical Process Control (SPC), Pareto charts, and trend data to interpret quality signals. Formulate weekly and monthly quality performance roll-ups and Voice of the Customer (VOC) feedback loops for regional leadership.

Decision Support:
Use data to influence operational decisions—proving when a…