Automotive Service Advisor

Asbury Automotive Group, Inc. (NYSE: ABG), headquartered in Sandy Springs, GA, is one of the largest automotive retailers in the United States, generating over $17 billion in revenue in 2024. The company operates 175 new vehicle dealerships with 230 franchises representing 36 domestic and foreign brands, as well as 39 collision repair centers. Asbury also runs Total Care Auto, Powered by Landcar, a leading provider of service contracts and vehicle protection products.

Its offerings span new and used vehicles, parts and service, collision repair, and a wide range of finance and insurance products, including extended service contracts and prepaid maintenance. Asbury has been recognized by Financial Times, Newsweek, and Forbes for its growth, trustworthiness, and performance.

The Automotive Service Advisor role is a full-time, on-site position located in Clatksville, MD. The Service Advisor will serve as the primary liaison between customers and the service department, greeting customers, listening to their concerns, and accurately documenting service requests. This role includes reviewing vehicle maintenance and repair needs with customers, preparing service estimates, explaining recommended work, and obtaining approvals. The Service Advisor will coordinate with technicians, monitor repair progress, provide timely updates, and ensure vehicles are returned as promised.

Day-to-day responsibilities also involve managing service appointments, promoting appropriate maintenance services, maintaining high customer satisfaction, and following company and manufacturer policies and procedures.

• Strong customer-focused skills in Customer Service and Customer Satisfaction.
• Knowledge of Vehicle Maintenance and Automotive Repair to effectively explain services and recommendations.
• Clear, professional Communication skills, both verbal and written.
• Experience in an automotive service, dealership, or related environment is preferred.
• Ability to work in a fast-paced setting, manage multiple service tickets, and prioritize tasks.
• Basic computer proficiency with dealership or service management systems is beneficial.
• Valid driver’s license with a clean driving record, meeting company and insurance requirements.
• High school diploma or equivalent required; additional automotive or customer service training is an advantage.