Service Coordinator- Capital Tubs

Overview

Join to apply for the Service Coordinator
- Capital Hot Tubs role at Leslie's.

Capital Hot Tubs joined Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna retailer is built on delivering exceptional products and customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.

• Provide energetic, genuinely caring, and fun service to our spa customer family and coworkers in all tasks. Ensure staff and customers hear your smile through the phone and feel you are always willing to lend a helping hand.
• Field inbound calls as the first point of contact on the phones. Identify customer needs to provide the proper solution: live guidance, create and schedule a service call, or escalate for Service/Ops Manager review.
• Schedule and maintain 7 service/valet technician schedules.
• Manage inventory for all office and warehouse small equipment and supplies.
• Shipping products and receiving parts and office supplies.
• Enter, maintain, and grow monthly valet services/contracts.
• Create and maintain accurate and detailed data entry for multiple services.
• Lead autoship services, warranty, or post‑sales coordination/follow‑up as focused tasks when assigned.

• We expect bright people who roll up their sleeves to blaze through tasks and enjoy accomplishing a lot in a day.
• Must be energetic with the desire to make each day a great day. This is not an office where you can float by or keep your head down.
• Outstanding time management and organizational skills.

• 2+ years experience in a high call volume position dealing with a large diversity of customer inquiries and issues.
• 2+ years experience with CRMs, scheduling applications/software, Outlook, Microsoft Office, and general office administrative duties.

• Entry level

• Full-time

• Other

• Retail