Customer Service Associate

Customer Service Associate – Bosch Home Comfort USA – Hanover, United States

Posted:  |
Job : REF
559X

We are looking for a friendly and empathetic Customer Service Associate to join our team in Hanover. As the first point of contact for our valued customers, you will provide exceptional support and ensure their satisfaction with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escalations when necessary
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up–to–date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify opportunities to improve customer satisfaction and loyalty
• Assist in training new team members and share best practices

• High school diploma or equivalent required;
  Associate’s degree in a related field preferred
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong active listening and problem‑solving abilities
• Proficiency using computer systems, including CRM software and Microsoft Office suite
• Ability to multi‑task and manage time effectively in a fast‑paced environment
• Patient and empathetic approach to customer interactions
• Ability to remain calm and professional in challenging situations
• Strong team‑player with a positive attitude
• Flexibility to work various shifts, including weekends and holidays, as needed

• Bosch data privacy statement via eRecruiting
• Smart Recruiters data privacy statement

• Bosch adheres to Federal, State, and Local laws regarding drug‑testing. Employment is contingent upon successful completion of a drug screen and background check. Candidates must pass both screenings before their start date.

Your well‑being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.

Bosch is a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class.