Service BDC Representative - Honda of Owings Mills

Overview

Honda of Owings Mills is hiring one Service BDC Representatives / Appointment setters immediately. This is an entry-level car business position.

• Do you enjoy working on the phones and setting appointments?
• Are you looking for a place where leads are provided for you?
• Have you been successful in Telemarketing, Collections or Customer Service but are looking for a company who values you as a professional?

No Experience necessary - We will train you Bi-lingual is a plus

The Basics

• Make 100+ Outbound Phone Calls every day
• Learn and follow our scripted process for making and receiving phone calls
• Work as part of our team
• Record all work inside our CRM and XTime
• This position does work as late as 7pm during the week and Rotate Saturdays

This position answers incoming phone calls from customers. You will be setting service appointments for Mercedes Benz customers for our Services advisors at the dealership. We are well known for our rapid growth and focus on our employees. We believe in providing great service to our customers, improving the lives of our Customers and Employees through great leadership, a culture of service and a love of learning.

Benefits

• Health, Dental, Vision, Life and Disability Insurance
• 401(k) with company match
• Paid Time-off
• Employee stock purchase plan
• Employee vehicle purchase program

• Communicate effectively with our customers via Phone, Internet or Text.
• Check Karma frequently and respond to customer inquiries immediately.
• Learn and follow the scripting required by our process.
• Set appointments for our customers.
• Study, learn and understand our maintenance we offer.
• Learn and maintain a thorough knowledge of Dealership policies, products and procedures.
• Establish personal goals that are consistent with the productivity requirements of the Dealership.
• Maintain a professional appearance.

• At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience.
• Language Skills Ability:
  Read, write and understand short correspondence with our Management and employees. Read and interpret safety rules, guidelines and general business operating instructions as outlined by the Dealership. Read, type and understand proper grammar in written/typed communication.
• Reasoning Ability:
  Apply a common sense understanding to carry out instructions furnished verbally, in writing or via electronic communication. Solve practical problems and come up with solutions to the simple challenges that occur in life. You must have and maintain a great attitude to be successful in this position.