Veterinary Receptionist

Job Description

At Abbey Animal Hospital the Veterinary Receptionist is a crucial team member dedicated to the operations of our clinic. We are seeking a candidate that will understand that they are the first and last impression of our clinic and that what they do directly impacts the business bottom line.

We're looking for someone who can deliver EXCEPTIONAL customer service, create lasting positive impressions, and manage administrative tasks accurately and effectively.

• Maintain high quality care and productivity in a fast-paced environment
  
  Handle patients and clients with various temperamental requirements
  
  Anticipate and address client, doctor, and vet assistant needs
  
  Work accurately with excellent attention to detail
  
  Provide excellent customer service
  
  Answer incoming phone calls and communicate in a confident, friendly and effective manor
  
  Schedule appointments
  
  Monitor client flow and schedules
  
  Conduct client call backs
  
  Develop a professional relationship with clients and their pets Process payments accurately
  
  Maintain a clean and well-organized working space
  
  Accurately manage records

• Genuinely enjoy working with people and pets
  
  Able to show compassion and deal with people and pets even when they are stressed or in pain
  
  Are well-spoken and approaches responsibilities with maturity
  
  Conducts themselves in a respectful, confident, friendly and professional manor
  
  Has a positive attitude and is eager to learn
  
  Punctual
  
  Able to act on constructive feedback
  
  Team player
  
  Enthusiastic Flexible Excellent  communication skills

• High School Diploma or equivalent
  
  Previous veterinary clinic experience desired2 years+ customer service experience
  
  Basic computer knowledge
  
  Ability to lift 30lbs

Hourly wage based on skills and experience.

Practice Manager & Business Director