Family Services Coordinator

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Full Time Professional J Woodall, White Plains, MD, US

Salary Range: $58,379.00 To $72,974.00 Annually

The Family Services Coordinator is directly responsible to the Director of Educational Services for providing leadership to the Parent Family Community Engagement Team. The Family Services Coordinator supports families and children enrolled in the Head Start program by facilitating access to social services, promoting family engagement, and ensuring compliance with Head Start Performance Standards and COMAR Regulations. This position serves as a bridge between families, staff, and community resources to enhance family well‑being and child development.

The Family Services Coordinator is responsible for implementing and monitoring the ERSEA (eligibility, recruitment, selection, enrollment, and attendance) and Family and Community Partnership services as outlined in the Head Start Performance Standards. This position will have a caseload.

bachelor’s degree in social work, human development, or related field. 3‑5 years’ experience in case management working with families and children. Good math skills, analytical skills, and skills using Microsoft Word, Excel, Outlook, or other software applications to retrieve data, create spreadsheets, and reports. Must always maintain confidentiality. Communication

Skills:

Good interpersonal skills, communicate effectively, appropriately, and professionally in written and verbal formats with coworkers, supervisors, customers, and vendors.

Implement and manage the Family Services Component of the Head Start program as required by Head Start Program Performance Standard, HSPPS. 1302 Subpart A and 1302 Subpart

E.

• Coordinate ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance). Thoroughly review HSPPS and COMAR Regulations Title 13A.16 requirements.
• Conduct family needs assessments and develop individualized Family Partnership Agreements.
• Maintain accurate records and submit required reports (e.g., PFCE Monthly Reports, PIR).
• Provide referrals and follow‑up services to community resources.
• Organize and lead parent engagement activities and leadership development.
• Ensure compliance with child safety, abuse reporting, and confidentiality policies.
• Collaborate with other program components and participate in planning and evaluation.
• Caseload management.

Implement and manage the Family Services Component of the Head Start program.

• Coordinate with the Head Start Director to ensure that services are implemented at each center and Child Care Partnership.
• Review the Head Start New Performance Standards related to ERSEA and Parent, Family and Community Engagement.
• Review Office of Child Care COMAR Regulations as related to enrollment requirements.
• Develop goals, objectives, and strategies to ensure that these standards and regulations are implemented in HS.EHS and EHS-CCP.

Manage and monitor ERSEA.

• Lead in the development of the annual recruitment plan for Charles County, St. Mary’s, and Calvert County, update monthly share with the HS Leadership Team. (Enrollment is concurrent; however, Kick‑Off is every year in February.)
• Train appropriate staff on the intake process.
• Review intake applications for accuracy and completeness.
• Determine eligibility and certify families.
• Monitor the data in CAP 60.
• Develop selection criteria and review with Policy Council each March for approval.
• Monitor the enrollment process to ensure 97% of funded enrollment.
• Collaborate with the Assistant Director of Educational Services in children’s classroom placement.
• Monitor the attendance by center, classroom, and individual child to 85%. Provide a monthly Attendance Report that includes all children absent for more than 30 days.
• Provide monthly ERSEA and Family Engagement report to the Director of Educational Services.

Provide leadership for the family partnership process.

• Develop and train staff in the empowerment approach with families.
• Ensure that…