Global Technical Services Training and Education Specialist

Waters Corporation is seeking a Global Technical Services Training and Education Specialist to join our talented and diverse team. As a Training and Education Specialist, you will become part of the Global Technical Services organization and support the Molecular Diagnostics (MDx) and Clinical Diagnostics service portfolio based in Sparks, MD. This role develops, coordinates, and delivers technical training for customers and associates while supporting consistent global training standards, product readiness, and customer satisfaction.

The Training and Education Specialist serves as a trainer for assigned products, coaches regional trainers, manages certification activities, and contributes training deliverables to new product development projects. The role requires strong knowledge of customer needs, adult learning principles, technical products, and quality requirements.

• Coordinate and deliver certified technical training programs and supporting materials for customers and internal associates in accordance with quality and regulatory requirements.
• Conduct Train-the-Trainer classes, certify instructors, and examine associates against defined qualification criteria.
• Participate as a Core Team or Extended Core Team member in the new product development process when required and own assigned training deliverables.
• Review and evaluate service manuals, end-user manuals, and related technical content for accuracy, usability, and training readiness.
• Learn new product and technology concepts quickly through professional learning platforms and available technical resources.
• Deliver complete, accurate, and effective training in alignment with product development timelines, launches, and global business goals.
• Create and communicate training updates, bulletins, policies, procedures, and related information to Global Service organizations.
• Manage internal training certification programs and maintain appropriate training and qualification records.
• Coach regional trainers on effective knowledge transfer, adult learning practices, and consistent global delivery standards.

• Monitor learner and customer feedback, identify performance gaps, and recommend improvements to training content, methods, and support tools.
• Support Tier 3 technical escalations in collaboration with regional service, technical support, and cross-functional teams when required.
• Promote a safe working environment and support ongoing communication of applicable safety procedures.
• Travel to regional, national, or customer locations to conduct training sessions and educational seminars as business needs require.

• Business & Industry Understanding – Communicates the business and customer impact of products and understands the needs of regulated laboratory and medical device environments.
• Training Delivery & Facilitation – Delivers comprehensive and effective training to audiences with varied technical backgrounds, cultures, and learning styles.
• Instructional Design – Designs and implements instructional resources, job aids, performance support tools, and other learning solutions.
• Performance Analysis – Identifies performance goals, gaps, and improvement opportunities through guided analysis and learner feedback.
• Project Coordination – Manages individual training deliverables within larger projects using established processes and technology tools.
• Technical Learning – Learns new technical information, products, training technologies, and adult learning concepts quickly and applies them to product support and education.
• Product Expertise – Capable of training Tier 1 and role-based Tier 2 curricula for multiple products within a product line.
• Trainer Development – Coaches…