Senior Executive Host

Senior Executive Host - Maryland

Live! Casino & Hotel Maryland

Min Compensation: USD $81,000.00/Yr.

Max Compensation: USD $95,625.00/Yr.

The Senior Executive Host is responsible for increasing rated play and driving incremental trips and revenue from VIP players. Works to grow revenues annually, consistent with property plan and cross‑property goals. The role is integral to Live! Casino and Hotel in building and improving market share and serves as the key contact for VIP guests and repeat visits. The position requires balancing high visibility on the gaming floor with outbound sales efforts to drive revenue and trips, responding to players’ needs and resolving issues following established guidelines.

• Grow actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross‑property goals.
• Actively develop and maintain guest loyalty and incremental visitation through personal contacts such as telephone contact, on‑property hosting, off‑property entertaining, telemarketing, direct mail, and e‑mail using available services and promotional opportunities.
• Manage constant contact and communications with VIP players through telemarketing, e‑mail and SMS about services, promotional opportunities, special events, and resolve customer complaints, ensuring customer retention and repeat business.
• Serve VIP players at special events, monitoring and adjusting performance relative to local competition.
• Assist in planning casino VIP events, including on and off‑property dinners, tournaments, promotions, and other events contributing to departmental and company success.
• Assist in ongoing education of the Relationship Marketing Host staff.
• Ensure a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with the Vice President of Relationship Marketing.
• Other duties as assigned.

• Ability to assume responsibility for independent/self‑directed action.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Strong time management skills.
• Highly organized and detail‑oriented.
• Excellent written and verbal communication skills.
• Proven success in a venue environment.
• Knowledge of Player Tracking Systems a plus.
• Knowledge of all gaming regulations. Ability to recognize problem gaming signs and handle them appropriately.
• Willingness to work flexible hours, including evenings, overnights, weekends and holidays, and participate in the on‑call rotation program.

• At least five (5) years’ experience in casino marketing and sales.
• Four‑year degree in a related field or equivalent work experience preferred.
• Must be able to obtain and maintain a valid gaming license as required by the Maryland Lottery Gaming & Control Agency.

• 24/7 environment requiring extended hours, including evenings and weekends.
• Must be able to lift and/or push up to 30 lbs.
• Must be able to work standing for up to 4 hours at a time.
• Must be able to work in small, confined areas.
• Must be able to bend at the waist.
• Must be able to reach above the head.
• Must be able to climb ladders and use Genie Lifts.

• 24/7 high‑energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Smoking is allowed.

• Comprehensive group health benefits for full‑time and part‑time team members and their eligible dependents.
• Free basic life insurance.
• Free short‑term & long‑term disability.
• Generous retirement savings options.
• Paid time off.
• Tuition reimbursement.
• On‑site wellness center for team members and eligible dependents (Maryland property only).
• Training and pathways for career growth.
• Robust rewards and recognition programs.
• Annual merit‑based pay increases.
• Discretionary performance bonuses.
• Discretionary service bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment discounts.

• Be part of an exciting experience unlike any other in the market.
• Put service and community first with power and responsibility.
• Work together as a strong team valuing and celebrating diversity.
• Have tools, resources, and opportunities to grow in your career.
• Work hard and have fun.
• Live! is a 24‑hour, 7‑day high‑energy casino with a culture committed to fairness and teamwork.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Smoking is allowed.