Players Club Representative

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Job Summary:

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full-time, year‑around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options.

If you possess the desire to work for a great company, then we would love to have you!

• Creates and ensures a fun‑filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for data entry of player information in player rating system.
• Working knowledge of computer player rating system.
• Handles customer problems and reports all incidents to the Players Club Manager.
• Checks guests ratings through player rating system.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

• One (1) to Three (3) years in Marketing and Public Relations preferred.
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co‑workers and management.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

High School Diploma or Equivalent Preferred.

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.