Loan Servicer - Mortgages and Consumer Lending

Loan Servicer - Mortgages and Consumer Lending

Signal Financial is a progressive and growing Credit Union with over 24,000 members and more than $400+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re‑inventing the way we operate, particularly when it comes to enhancing the membership experience.

We aim to do this by being innovative, creative and nimble in offering distinctive products and services.

We are seeking a full‑time Loan Servicer to join our team in our Kensington, MD office. This position is responsible for the successful management of all aspects of loan administration from current loan servicing through default management, for both mortgage and consumer loan programs. The Loan Servicer also ensures administrative and operational compliance with regulatory requirements and Signal Financial Federal Credit Union policies and procedures.

The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.

• Ensure the thorough and responsible administration of all loans in compliance with Fannie Mae, Freddie Mac and Signal Financial FCU guidelines
• Responsible for all current loan servicing activities including, but not limited to, payment postings, new loan set‑up, member information updates, payoffs/curtailments processing, minor change adjustments, loan amortization and research
• Submit timely and accurate monthly loan‑level and default reporting of data to Freddie Mac on sold mortgage portfolio in compliance with their investor reporting requirements
• Responsible for meeting the required time frames for the payment of real estate taxes, homeowner's/flood insurance, and private mortgage insurance for both the in‑house‑held and sold loan portfolios
• Perform annual escrow analysis on both the held and sold loan portfolios
• Book all first trust and home equity loans into the appropriate systems each day
• Evaluate and perform Loss Mitigation/Default Management efforts
• Perform rate change adjustments on all variable rate products
• Manage the large volume of daily inquiries received via in‑person, phone, mail, fax, and e‑mail
• Process Loan Modifications, Loan Deferrals, and Loan Subordinations in a timely manner
• Assist with annual mortgage loan interest reporting to members and IRS

• Responsible for title lien recording on all new vehicle loans in compliance with Signal Financial FCU policies & procedures
• Process vehicle loan lien releases with the 50‑state DMVs as required
• Review, evaluate, and submit timely and accurate monthly reporting of vehicle loan lien status data to management using Vitu reporting
• Complete all current loan servicing activities including but not limited to payment postings, member information updates, loan payoffs/principal processing, loan adjustments and research
• Perform rate change adjustments on all variable rate products
• Responsible for the Debt Protection, GAP, and Extended Vehicle Warranty programs including the timely processing of program claims
• Process Loan Modifications in compliance with Signal Financial FCU policies and procedures
• Manage Share Secure/Certificate loan payoffs and pledge releases

• High School Diploma or GED required, College degree preferred
• Two to five years loan servicing experience required
• Must demonstrate knowledge of Fannie Mae/Freddie Mac guidelines as well as the Credit Union lending policies, procedures, and regulations
• Must possess a thorough understanding of the requirements and features of the consumer and mortgage loan programs offered by Signal Financial FCU
• Excellent oral and written communication skills required
• Strong math calculation skills including the use of Excel spreadsheets and basic analytics required
• Solid time management skills and ability to organize, prioritize, and perform multiple tasks simultaneously
• Professional and effective interpersonal skills
• Ability to learn and work in a fast‑paced work environment
• PC proficiency to include Word, Excel, Outlook, internet and e‑mail

We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.