Community Health Worker - Baltimore

Position: Community Health Worker - Baltimore County
Location: Rossville

Department:
Practice OperationsFLSA Status:
Non-Exempt Supervisor:
No

Leadership Level: Individual Contributor Job Function:
Essential On-Site

Hours:

8:30am - 5:00pmOverview

The Community Health Worker is responsible for reengaging clients who are connected with Health Care for the Homeless and helping facilitate on-going access to services at Health Care for the Homeless as well as other agencies. As part of an interdisciplinary team, this role will identify barriers and help clients access a variety of resources including specialty care services and housing.

The Community Health Worker will also conduct individual health education and risk reduction interventions.

Key Role Responsibilities Through service provision and regular supports for engagement, build low-demand relationships with assigned clients that results in improved engagement with services

Provides supportive services in-home and in the community. These supports can include reminder calls, warm hand-offs, teaching/coaching on activities of daily living, benefit assistance and escorting

Escort clients or coordinates transportation to off-site appointments to help facilitate adherence and connection to comprehensive care Problem-solves with clients as barriers arise to help client be successful with identified goals as well as helping them build skills that will be helpful in other circumstances

Serves as the eyes and ears of the care team while their clients are in the community and shares information that may be helpful in care plan development

Navigates clients through the housing process which may include Baltimore City Coordinated Access system, relocation services, and other housing resources

Actively participates on an integrated, multidisciplinary team to develop and implement an integrated treatment plan, within the context of an individual or family’s unique social needs, as well as contribute to interdisciplinary case conferences on an ongoing basis.

Accurately and timely documents all interventions and encounters according to agency policy

Formal Education and Training High school diploma, GED or equivalent, required;
Associate or Bachelor’s Degree, preferredA valid driver’s license required clean driving record required with own reliable transportation highly preferred

Able to attain Maryland Community Health Worker Certification within six months of hire

Experience

At least 4 years of experience reaching out to vulnerable individuals who are often the most difficult to serve

At least 2 years of experience in connecting individuals to essential services including healthcare, mental health, and addiction services

At least 1 year in a healthcare setting including working with an electronic medical record (EMR) system, relaying medical terminology and working within an interdisciplinary care team

Skills

Knowledge of Baltimore City community resources for addiction, social services and mental health

Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers

Able to be flexible and work as part of an interdisciplinary team

Able to take initiative and problem solve

Able to work with ill, disabled, emotionally upset, and sometimes hostile clients

Able to provide outreach services via walking, car, or mass transit

Must be able to prioritize and manage own work Bilingual preferred