Front Office Assistant Manager - Hotel

Front Office Assistant Manager - Live Hotel - Maryland

Join to apply for the Front Office Assistant Manager - Live Hotel - Maryland role at Live! Casino & Hotel Maryland
.

Min Compensation: USD $45,000.00 / Yr.

Max Compensation: USD $56,625.00 / Yr.

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast‑paced and high‑pressure situations.

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Develop and manage the Front Office budget.
• Ensure the safety and security of employees and customers.
• Work closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection.
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

• Able to read and interpret instructions and directions for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service, office management, and basic bookkeeping procedures.
• Good organizational, multitasking, and problem‑solving skills.
• Strong communication and interpersonal skills.

• High School education or equivalent.
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4‑year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

• Lifting and carrying to 50 lbs.
• Pushing / Pulling up to 100 lbs.
• Some bending/kneeling.
• Frequent walking and standing.
• Some sitting.
• Climbing steps.

• Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents. Other benefits for full‑time and part‑time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long‑Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On‑site Wellness center for Team Members and eligible dependents (Maryland Property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24/7 high‑energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Mid‑Senior level

Full‑time

Other

Gambling Facilities and Casinos