Director of Human Resources, Talent, and Administration

Leads human resources processes and Team Member administration to ensure the restaurant

attracts, onboards, supports, and retains Team Members in a compliant and mission-aligned manner. Ensures strong hiring and onboarding execution, consistent evaluation and pay review processes, effective recognition/retention practices, and sound HR administration while partnering with operational leaders and Training Coordinator to build leader capability in coaching and performance accountability. This position will also maintain the administration of the office, including emails, phone, as well as guest interaction.

This position will report directly to the Franchise Owner/Operator.

• Team Member Recruitment and Selection

• Recruitment and selection

• Team Member interview process

• New Team Member onboarding

• Coordinate in-office/restaurant orientation with Training Coordinator

• Coach and counseling sessions as necessary

• Coordinate with professional job coaches as necessary

• Payroll processing

• Periodic review of Team Member information

• Oversight of Team Member policy manual

• Employee health policy compliance

• Driver safety policy compliance

• Health insurance administration

• Unemployment claims management

• 401K management

• FAMLI management

• Workers’ compensation claims

• Employment verifications

• Annual pay rate reviews

• Exit interviews

• Answer store phone during business hours

• Maintain office and restaurant files

• Serve as guest recovery

• Maintain and reconcile restaurant invoices

• Staffing Readiness:
  Recruiting and selection processes produce consistent high quality

candidate flow and timely hiring outcomes aligned to staffing needs

• Onboarding Execution:
  New Team Member onboarding is accurate, complete, and

timely; systems access and setup are completed without delays

• Performance Management Oversight:
  Operational leaders increasingly own day-to-day

coaching and counseling; HR provides guidance, ensures compliance, and supports

escalations as needed

• Retention & Recognition Impact:
  Recognition programs and scholarship promotion are

executed effectively; exit interview insights are gathered and translated into improvement

actions

• Compliance &
  
  Risk Management:
  
  HR administration is compliant and up to date;

unemployment/workers’ compensation claims are handled accurately and on time; polic

• Compliance &
  
  Risk Management:
  
  HR administration is compliant and up to date;

unemployment/workers’ compensation claims are handled accurately and on time; policy

manuals and required compliance policies remain current

Administrative Accuracy:
Payroll processing and Team Member records are accurate

• Ensure all emails are up to date and responded within a timely manner

• Independent authority:
  Manages HR administrative processes and compliance routines; executes recruiting and onboarding workflows; coordinates pay rate review; manages HR benefits/claims administration

• Recommends to Owner/Operator/ Director of Operations:
  Staffing strategies, policy

updates, pay adjustments within guidelines, performance management actions requiring

escalation, retention initiatives

• Requires approval:
  Final hiring decisions for leadership roles; pay rate decisions beyond

defined ranges; major policy changes; benefits plan changes; termination decisions

• Strong knowledge of HR operations in a fast-paced environment (recruiting, onboarding,

evaluations, pay reviews)

• Strong interpersonal and communication skills; ability to coach leaders on performance

management and documentation

• Knowledge of labor law compliance and risk management (health/driver policies,

workers’ comp, unemployment)

• S…