System Administrator - Levels

WE ARE HIRING OWNERS

Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around.

With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership.

Because who you work with matters.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble‑shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Windows, and/or Linux operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

• Windows, Linux, and/or Unix experience
• Salt
• Ansible
• VMWare Administration

Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. 5+ years of System Administration experience (level will depend on total years of experience).

TS/SCI clearance with polygraph is required.

We offer a comprehensive compensation package designed to support your well-being and professional growth. Our competitive base salary is complemented by an extensive benefits program, including:

• Health, Dental, and Vision Insurance:
  Comprehensive coverage to keep you and your family healthy.
• Life and Disability Insurance:
  Peace of mind with financial protection for you and your loved ones.
• 401(k) Plan:
  No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay.
• Paid Time Off:
  Enjoy time away from work to recharge.
• Technology Refresh:
  Upgrade your devices regularly, or opt for a year-end bonus if you don’t need new tech.
• Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free.

For a full overview of our benefits, please visit our benefits tab.

• Stock Plan:
  Become an equity owner with a yearly stock grant—let's build the future together.
• Flex Leave and Exchange Plan:
  Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value!
• Virtual Office Compensation:
  Monthly reimbursement for cell phone and internet services.
• Fringe Benefit Mall:
  Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh—whatever suits you best!
• Profit-Sharing Cash Bonus:
  Share in the company’s success with an end-of-year cash bonus.
• Referral Bonus:
  Help us grow by bringing in top talent and earn a bonus for each successful referral.