IT Desktop​/Field Services Technician

We have an outstanding Contract position for an IT Desktop / Field Services Technician to join a leading company located in Laurel, MD
.

Pay Range: $30 - $37.
US Citizenship is required.
Work location 100% onsite in Laurel, MD.
Candidate must have the ability to obtain and maintain a Secret Security Clearance.
Please click on this link if you have any questions on how to obtain a clearance:

• Your primary responsibility will be to provide onsite IT support services for customers including incident response, delivery, and system set‑up of new & repaired computers, along with the installation of additional hardware, software, and peripherals and drive company vehicles as necessary.
• You will work primarily on Microsoft Windows, Macintosh, and Linux systems.
• You will research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
• Perform computer imaging, including software & hardware validation and pre‑delivery testing.
• You will record and create documentation and assist in other teams' areas as needed.
• You will perform other duties, as needed.

• Possess a Bachelor's degree or at least 5+ years of recent IT related work experience.
• Must have at least 5 years Tier 2 IT Technical support experience.
• Must have the ability to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
• Eligibility requirements include U.S. citizenship.
• Must have a valid driver license (MVR check required).
• Must be able to work 100% onsite in Laurel, MD.

• Have the ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources.
• Have hardware, software and networking troubleshooting experience – hardware experience must include desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange.
• Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff.
• Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshoot and work in a call center environment that requires sitting for extended periods of time and troubleshooting problems over the phone during the assigned work hours.
• Possess a Bachelor's degree in an IT-related field.
• Have 2+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
• Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
• Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems, Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

• VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance