PC Support Technician III

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time.

Location:

Sparks/Hunt Valley, MD

Duration: 6 Months

The Tech will provide desktop support to the Sparks and Timonium locations, supporting MAC as well as Windows environments.

• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.

High School Diploma with 5 to 7 years’ experience. Good organizational and problem solving skills. Ability to install, remove or repair basic computer systems.

We are an equal opportunities employer and welcome applications from all qualified candidates.