Cloud Solutions Administrator – AI Deployments

Job Title: Cloud Solutions Engineer (Azure)

Location: National Harbor, MD

Type: Full Time

Compensation: $80,000 to $120,000 DOE, Annually + Bonus Opportunities

Please note – applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Eager to work at the intersection of business and bleeding-edge technology? Join a team that’s all in on bringing next-generation Azure AI capabilities to the most notable brands and institutions in the world. We are a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions.

Ideal candidates must possess a solid foundation in cloud-based IT infrastructure; demonstrated experience working with leading-edge cloud offerings, particularly Azure services, and a desire to learn/test/deploy/support the latest AI/cloud technologies in a dynamic environment. Our ideal candidate will also possess an innate desire to provide exceptional customer service with a positive, nurturing personality, and a willingness to help improve every client’s situation through the thoughtful application of technology.

• Deploy Cloudforce’s AI product to customer environments, ensuring secure, reliable, and efficient implementation.
• Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle.
• Provide escalated product support through Service Now, resolving complex incidents and service requests in a timely manner.
• Troubleshoot and resolve AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments.
• Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles.
• Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution.
• Collaborate with cross-functional teams to elevate findings, share insights, and contribute to continuous improvements.
• Stay up-to-date with the latest Azure/AI features and updates and evaluate their potential impact on the organization.
• Other duties, as assigned.

• Hands‑on experience deploying or supporting AI, SaaS, or cloud‑based products in customer environments.
• Strong troubleshooting skills across cloud infrastructure.
• Experience using Service Now or similar ITSM platforms for incident, request, and escalation management.
• Excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly.
• Proven ability to produce high‑quality technical documentation, both internal and customer‑facing.
• Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment.
• Ability to work cross‑functionally with engineering, product, and support teams.
• Azure certifications (e.g., AZ‑900, AZ‑104, AI‑900, AI‑102 or similar).
• Experience working with AI/ML platforms, model deployments, or data pipelines.
• Knowledge of scripting or automation (e.g., Power Shell, Python, CLI).
• Background in customer success, technical account management, or technical support roles.
• Understanding of IT security best practices and cloud governance.
• Familiarity with automation tools, such as Power Shell, Azure CLI, or ARM templates.

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human‑centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine‑to‑five activities. We’ve built a culture around…