Desktop Support Technician; Mobile Device Management

Desktop Support Technician (Mobile Device Management)

Join to apply for the Desktop Support Technician (Mobile Device Management) role at 4A Consulting, LLC

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape.

At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Location: Crownsville, MD (On‑site with limited telework flexibility)

Position Overview

4A Consulting is seeking an experienced Mobile Device Management (MDM) Systems Administrator to support the Maryland Department of Information Technology (DoIT). This role focuses on the administration, maintenance, and expansion of the State’s enterprise Mobile Device Management platform, with a primary emphasis on Microsoft Intune
.

The ideal candidate has deep hands‑on experience managing iOS, Android, Windows, and macOS devices in a large enterprise environment and is comfortable working in a collaborative, service-oriented government setting.

Key Responsibilities

Mobile Device Management & Endpoint Administration

• Administer and support the State’s enterprise MDM platform, primarily Microsoft Intune
• Configure, deploy, and manage mobile devices and applications across iOS, Android, Windows, and macOS
• Develop and maintain Intune policies for security, compliance, and application management
• Monitor platform health, performance, and compliance metrics
• Support integration with Azure AD, Active Directory, Office 365, VPN, certificates, and enterprise security tools

Security & Compliance

• Implement and enforce mobile security controls including encryption, MFA, DLP, and device hardening
• Support audits and compliance efforts in coordination with cybersecurity teams
• Respond to mobile device security incidents and implement corrective actions
• Ensure devices comply with State IT security policies and standards

Customer Support & Service Delivery

• Provide Tier 2/3 technical support for MDM‑related issues
• Resolve assigned Service Now tickets in accordance with established SLAs/SLOs
• Document configurations, procedures, and support actions
• Deliver training and guidance to IT staff and end users
• Collaborate with identity management, cybersecurity, asset management, and end‑user services teams
• Support MDM projects including new deployments, expansions, migrations, and upgrades
• Research emerging MDM and endpoint technologies and recommend improvements
• Create and maintain SOPs, technical documentation, and instructional materials

Required Qualifications

Experience

• 5+ years of hands‑on experience with enterprise MDM platforms such as Microsoft Intune, VMware Workspace ONE, Mobile Iron, Google MDM, or Citrix Endpoint Management
• 3+ years of experience supporting large‑scale enterprise mobile environments
• Experience integrating MDM platforms with Active Directory, Azure AD, Office 365, and third‑party security tools
• Experience supporting iOS, Android, Windows, and macOS devices

Technical Skills

• Azure AD and Active Directory integration
• Endpoint security and compliance management
• Scripting and automation (Power Shell preferred; Bash or Python acceptable)
• Networking fundamentals (DNS, TCP/IP, VPN, Wi‑Fi, certificates)

Education

• Associate’s degree in Computer Science, Information Systems, or a related field
• Bachelor’s degree may substitute for required experience
• Additional relevant experience may substitute for education

Preferred Qualifications

• Microsoft Certified:
  Endpoint Administrator Associate (Intune)
• Microsoft Azure Administrator or Security Engineer certification
• Experience integrating One Drive with Intune
• Prior experience supporting government or public‑sector clients
• On‑site work in…