System Automation Specialist - COR

System Support Automation Specialist – COR

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BD is a leading global medical technology company that develops, manufactures and sells medical devices, instrument systems and reagents. The company is dedicated to improving people's health throughout the world. BD is focused on improving drug delivery, enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discovery and production of new drugs and vaccines. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD has associates in approximately 50 countries worldwide.

The company serves healthcare institutions, life science researchers, clinical laboratories, the pharmaceutical industry and the general public. For more information, visit

The System Support Automation Specialist is a member of the BD Technical Service and Support Organization. This dynamic department provides high-level technical advice, consultation, and troubleshooting for internal and external customers, leveraging scientific laboratory expertise to support BD products. The role complements an existing support team of professional engineers and provides additional support for an expanding install‑base of diagnostic automated lab equipment.

This role will primarily support the Molecular product line with a strong emphasis on BD COR.

BD is one of the largest global medical technology companies in the world. Advancing health™ is our purpose. We create transformative solutions across product lines, and our people bring imagination and passion from design to marketing. The team fosters a culture where learning, growth, and continuous improvement are expected.

• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
• Provide remote diagnostics for automated laboratory systems and instrumentation.
• Monitor lab automation instrumentation metrics daily, reporting statuses of product metrics and documenting issues within BD’s quality complaint system.
• Conduct comprehensive, data‑driven root‑cause investigations to proactively identify, troubleshoot, and resolve issues in complex automated laboratory systems, ensuring sustained performance and reliability for customers.
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Actively participate in internal and external meetings and conference calls, providing subject‑matter expertise, sharing insights, and contributing to strategic discussions.
• Collaborate with regional and global service teams to share knowledge and best practices for product support. Participate on Regional escalation teams as needed.
• Coordinate cross‑departmentally (Quality Control, Quality Assurance, Research & Development, Marketing, Sales, and Field Application personnel) to assure timely follow‑up and resolution of all technical inquiries and product issues.
• Support the 24/7 technical service telephone line by providing emergency technical assistance during rotations of evening, weekend, and holiday on‑call coverage.
• Promote and ensure a culture of privacy and security related to PHI and HIPAA.
• Actively support areas of empowerment and continuously improve the team processes to create a more efficient work environment.
• Upgrade systems to enable compatible software on all computers.

• Good solid understanding of electronics and electro‑mechanical devices (Mechatronics), PLCs and pneumatics.
• Attention to detail, superior interpersonal skills and strong problem‑solving skills.
• Knowledge of PC/software/LIS/networking/database management is highly desired.
• Proficiency with modern data analysis methods and tools (SQL, Python, statistical analysis packages).
• Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
• Effective communication and customer service…