Technical Trainer

Job Title: Technical Trainer

Location: National Harbor, MD (Hybrid)

Type: Full Time

Compensation: $65,000 to $75,000 DOE Annually+ Benefits(401K, Medical, Dental, FSA, + more!)

Are you an elite communicator who effortlessly commands any room or audience? Do you love learning (and teaching!)new technology? Are you self‑motivated, well‑organized, and team‑oriented? If so, and while more details follow below, this role is for you.

We are seeking a Technical Trainer to design, develop, and deliver high‑quality training programs to assist with change management and to empower our clients to optimize the adoption of nebula

ONE®. As a Technical Trainer, you will participate in cloud and AI empowerment engagements, as well as work closely with various departments and stakeholders to ensure a smooth transition and effective utilization of AI and cloud technologies, addressing any challenges that arise post‑migration. To be successful in this role, the Technical Trainer will provide guidance and support to clients to enhance their cloud operations, unlock the full potential of our AI‑powered platforms, and drive business success.

• Plan, organize, and deliver training sessions internally and to clients on nebula
  
  ONE®.
• Tailor training content and delivery methods for internal purposes and/or to meet the specific needs of our clients.
• Lead interactive Promptathons, where clients work hands‑on to build and refine AI prompts, tackling real‑world challenges together.
• Collaborate cross‑functionally to develop training materials such as SOPs, technical documentation, presentations, and exercises.
• Manage associated repositories and content created for training and/or change management purposes.
• Perform live demonstrations and hands‑on labs to illustrate concepts and provide practical guidance to clients.
• Stay up to date with the latest Microsoft and AI advancements and best practices and maintain in‑depth knowledge to deliver accurate and relevant content.

• 2+ years of experience as a Technical Trainer, Educator, or similar.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Exceptional presentation skills, coupled with the patience to teach.
• Passion for teaching and helping others succeed in their cloud readiness journey.
• Flexibility to travel occasionally for on‑site trainings, if needed.

• Bachelor’s degree in Education, Computer Science, Information Technology, or related field.
• Strong knowledge of Microsoft product offerings, with an emphasis on AI, SaaS, or cloud technologies.
• Microsoft Certified Trainer (MCT).
• Microsoft certifications, such as the AI-900, AZ-900, etc.

• Work in a dynamic team environment.
• Learn and deploy modern technologies.
• Perform as a self‑starter and manage your own time.
• Analyze and solve tough technical problems by leveraging leading‑edge technologies.
• Demonstrate your expertise through a consultative and collaborative approach to building excellent software.
• Interact with clients often and maintain excellent working relationships.
• Participate in monthly company outings and quarterly local service projects.
• Eat lunch as a team every Friday and have your hand at conquering our ping‑pong champions.

• Outstanding opportunities to learn, grow, and expand your network.
• Excellent compensation, benefits, and generous incentives.
• Complimentary snacks to keep you focused.
• Super cutting‑edge technology.
• State‑of‑the‑art workspace.
• Community involvement.
• Great team synergy.
• Friday lunch and shenanigans… on us.
• Incentive program for investing in your growth.
• 401K savings plan and education reimbursement.
• 24/7 access to a modern gym with Tonal and Peloton.
• Free monthly garage parking with direct private access to the office.
• Brand‑new, sun‑filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
• Medical, dental, life, and short‑term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two…