Manager, Web Content & Design

The Manager, Web Content & Design is responsible for the overall management of content and design of the WSSC Water corporate website and general oversight of WSSC Water intranet site. In conjunction with the Communications Office ( COMMS ) this individual will maintain the WSSC Water intranet homepage and the COMMS office pages. The Manager
, Web Content & Design also serves as the primary liaison with IT teams to ensure systems are working properly and troubleshooting and mitigating performance and functionality issues. Expected to be available for emergency situations to manage website content to inform customers and stakeholders.

• Supervises personnel including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
• Oversee the day-to-day maintenance of web content and manages content authoring and review process to ensure content is accurate and current
• Works closely with and provides training to business sections on improving their internet and intranet pages
• Drafts, edits, and publishes web content
• Coordinates with content owners to ensure relevance, consistency, style and quality
• Works closely with COMMS to ensure web pages are current and contain approved messaging
• Ensures adherence to web design template, branding and WSSC Water editorial guidelines
• Ensures all web content is correctly implemented within the current web standards and adheres to all WSSC Water policies regarding web content publication, accessibility, security and information architecture
• Performs image editing and touch-ups; resizing of collateral web materials to fit website specifications
• Develops and manages proactive user/customer-friendly programs for WSSC internet website
• Collaborates with stakeholders at all levels to ensure web and mobile content complies with federal WCAG 2.1 Level A and AA accessibility requirements
• Schedules and records training on accessibility requirements
• Develops accessible templates for departments to create documents for publication on the website
• Participates in the IT Change Management process weekly with business stakeholders to gather information on pending IT deployments and strategically provides guidance on appropriate internal and external communication style and approach internally and externally to stakeholders
• Coordinates web-based projects for the COMMS with IT
• Serves as the primary liaison with IT in implementing and developing new website initiatives
• Serves as the primary liaison with COMMS and IT team for resolution of system or access issues
• Implements the use of video and social media on the internet/intranet to communicate with customers and other stakeholders
• Identifies and evaluates issues and advises management on good methods to communicate issues on the web
• Provides support to users who manage their own content on intranet including troubleshooting and training
• Administer, support and train users who manage constant contact subscription lists for the Commission
• Provides support for visual signage
• Works closely with IT and vendors on website maintenance and technology issues
• Administers, develops, and troubleshoot online forms for the Commission website;
• Provides support for Commission presentations in addition to special projects involving audio/video components
• Monitors Google Analytics, Google Search Console and Google Tag Manager for mitigation of website issues, and gather analytics for campaigns
• Trains photographer on using digital asset management platform
• Assists with reviewing and approving photographs uploaded to the digital asset management platform
• Drives a vehicle to conduct WSSC Water business

Performs related duties as assigned

Business casual work environment

• Thorough knowledge of website design principles for creating user-friendly and visually attractive web pages
• Thorough knowledge of public relations and media relations principles, crisis communications and writing methods and style for use by the media
• Thorough knowledge of the media business and ability to promote WSSC Water
• Knowledge of web design best practices
• Knowledge of WCAG 2.1 Level AA and A
• Excellent verbal and written communications skills, with the ability to modify difficult material to appropriately communicate to target audience(s)
• Familiarity with online tools such as SharePoint, Drupal or similar content management tools;
• Ability to…