Windows Desktop Technician - Onsite

Desktop Technician

Location: Owings Mills, MD

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $30.00–$36.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The main function of a Desktop Technician is to be responsible for the installation, configuration, and administration of Windows desktops. These roles will support high volume walk-up traffic in the innovations hub at Owings Mills.

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
• Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts
• Support employees, both local and remote, with desktop issues, account issues, and access to various internal services
• Troubleshoot software issues on employees' desktops/laptops
• Some off hours support may apply

• Knowledge of Windows OS
• Experience with desktop installation and configuration
• Experience troubleshooting desktop issues as well as mobile devices
• Customer service skills — role requires being customer-facing the entire day in person at the innovation hub
• Strong troubleshooting skills, including Office 365 suite and Excel Macros
• Detail-oriented with strong interpersonal skills for walk-up, high-volume support environment

• Experience in a financial institution or large enterprise environment
• Experience working in an innovation hub or lab environment with direct customer interaction

• Associate's degree in a technical field such as computer science, computer engineering, or related field required

• 5–7 years of experience required (note: quality of troubleshooting experience is weighted heavily — candidates with strong hands-on troubleshooting ability across a range of years of experience will be considered)

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Interview process will be conducted onsite; questions will focus primarily on software troubleshooting
• This role is located within an innovation hub (new space) and requires the candidate to be customer-facing the entire day, in person
• Candidates must demonstrate a combination of technical skills and strong customer service skills — the role goes beyond ticket escalation and requires active, hands-on troubleshooting

This client is a leading financial services and asset management organization operating in the Maryland region, with a presence across Owings Mills and the greater Baltimore area. The firm supports technology and data roles at enterprise scale, with a strong emphasis on cloud infrastructure, data analytics, and portfolio management systems. Teams include infrastructure engineers, business systems analysts, data analysts, and technology support specialists who collaborate to drive innovation across global financial operations.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14487 Industry: Engineering

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