Hybrid Tier 1 Help Desk Analyst — Enterprise Service Desk
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support
CA CI International Inc. is seeking a customer‑oriented Enterprise Service Desk Analyst I to join the FEMA OCIO team. The role provides frontline Tier 1 support with 24/7 service desk coverage, operating in a hybrid model with three days on-site at National Harbor.
You will handle calls, emails, and chat, perform first-call resolutions, and document interactions in Service Now while aspiring to a 95% customer satisfaction rating and adhering to SOPs and knowledge base articles.
Consider building your career as a Hybrid Tier 1 Help Desk Analyst — Enterprise Service Desk at CACI International Inc.
Full responsibilities and requirements are described in the listing above.
Learn more about the Hybrid Tier 1 Help Desk Analyst — Enterprise Service Desk role in the description above.
We appreciate your interest in this position.
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