Incident Response Technician - swing

Come join our growing team with a 21st Century Vision! At Kayla Tek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose Kayla Tek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service.

Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

• Comprehensive Medical
• Dental
• Vision plans
• FSA
• HSA
• 401(k) with company match
• Short-Term and Long-Term Disability
• Life and Accidental Death and Dismemberment Insurance
• Paid Time Off
• 11 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Program
• Military Leave Support
• Referral bonuses and more!

Kayla Tek has an exciting Major Incident Response (MIR) opportunity supporting the AFNCR IT contract.

Joint Base Andrews (JBA), MD - 100% on site

Full time
- Swing Shift (2:00 PM - 10:30 PM Tuesday
- Saturday)

An initial 30 day on-site training period is mandatory and will follow a standard day shift schedule (7:00 am - 3:30 pm
- Monday
- Friday) before transitioning to the assigned swing shift.

Active DOD Secret clearance or higher - verification required

A valid Comp Tia Security+ Certification

The MIR Specialist is accountable for the full lifecycle of incident management.

• Incident Management Proactively identify and classify major IT incidents and events by leveraging data from various AFNCR work centers and monitoring tools
• Triage & Coordination Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams
• Incident Communication Establish and facilitate troubleshooting conference bridges, ensuring seamless coordination between technical teams. Maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.
• Situational Awareness Maintain a comprehensive understanding of incident status and operational impact, disseminating critical information through the appropriate Government communication and command structures
• Problem Resolution Drive the investigation and resolution process for all incidents. Collaborate with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences

Candidates must meet the following criteria to be considered for this role:

• Security Clearance:
  Active Secret Security Clearance
• Experience:
  
  A minimum of two years of work experience within a Department of Defense (DoD) environment.
• Technical Acumen: A strong, foundational understanding of network equipment, architecture, and capabilities.
• Communication:
  Exceptional written and oral communication skills, with a proven ability to brief stakeholders and articulate complex technical situations clearly.
• Operational
  
  Skills:
  
  Demonstrated ability to multitask effectively and perform decisively under pressure in a fast-paced operational setting.
• Certification:
  Must hold a valid CompTIA Security+ certification.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The above statements are intended to describe the general nature and…