On-Site Support Technician

Monday – Friday 8:00 am – 5:00 pm

Weekend hours needed in the event any any emergencies (limited)

Business casual (no jeans)

This position requires working 100% onsite at one of our client sites in St. Michaels, MD (21663).

Do you want to leverage your technical expertise? This on-site Support Technician roles does just that in a dynamic hospitality technology environment where you'll directly impact client success through innovative problem-solving. You'll work with cutting-edge systems—from Microsoft Azure and Office 365 to VMware and Cisco networks—while developing specialized knowledge in hospitality applications and PCI compliance that will enhance your professional growth.

This role offers the perfect blend of technical challenges and client relationship management, allowing you to see the direct impact of your work while building valuable industry-specific expertise that sets you apart in the IT field.

You are a proactive and detail-oriented break-fix IT professional who excels at understanding client technology needs and delivering effective solutions. You communicate clearly and build strong relationships, ensuring the smooth operation, security, and integrity of complex IT systems in a fast-paced hospitality environment. Your expertise spans Microsoft products, networking, virtualization, and compliance, enabling you to support and enhance critical business operations with exceptional customer service.

• Communicate regularly with our clients and their teams to understand theirtechnologyneeds and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Effectively act as liaison between hotel customers and our teams.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

• Knowledge of computers, servers, and networks
• Knowledge of the following software and hardware:
  • Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
  • VMWare
  • Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• Advanced understanding of DHCP, DNS, and IP protocols.

This is a full-time position located in the United States and performed ONSITE .

Estimated Starting Salary/Wage Range: $33.00 to $36.00 hourly , less applicable with holdings and deductions, paid are paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.

Note that the majority of individuals…