Technology Systems Specialist

1

The Technology Systems Specialist provides tiers two and three support for Jefferson’s College of Nursing (JCN) technology needs at the Lehigh Valley location at the Center for Healthcare Education (CHE) building, including but not limited to, computers (Windows & Mac), AV, WiFi, mobile devices, printers, licensed software, classroom technologies and other peripherals. In addition to supporting and maintaining equipment the Technology Systems Specialist is expected to provide support to JCN Faculty, Staff, and Students in needs pertaining to the functioning of JCN and its programs and events.

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Provide technology support for JCN’s Faculty, Staff, and Students.
• Install, maintain, and troubleshoot issues with all JCN computing equipment and learning technologies in coordination with IS&T staff
• Proficient in the use of and troubleshooting computers, network access, printers, and audio-visual technology, including screen casting, speaker systems, projectors, and microphones
• Liaises between JCN Faculty & Staff, IS&T, and the Academic Commons to ensure effective and timely resolution of technologies-related issues.
• Collaborates and communicates frequently with the JCN’s Academic Strategy team.
• Demonstrated ability to deliver exemplary customer service experiences in a technology support environment
• Ability to work successfully as a member of a team or self-guided on assigned projects or tasks
• Maintains a professional appearance and attitude while on campus and executing job duties

• Communicates effectively both verbally and in writing.
• Participates in projects, activities, duties, and responsibilities as assigned
• Meet regularly with IS&T staff to plan ongoing work and assistance to keep the JCN Lehigh Valley location at Center for Healthcare Education (CHE) operating optimally.
• Commitment to ongoing professional growth through continuing education and professional development. highly preferred: desire to learn and develop within the Microsoft Power Platform (Power Apps, Power Automate and Power BI)
• Perform related duties as assigned.

• Bachelor’s degree in computer or information science, or a related field

AND

• Minimum two years in a technology support role (or equivalent), preferably in an education setting, Proficient with Microsoft O365 solutions specifically Teams and Share Point

• Technology Certifications preferred (Microsoft CompTIA, Cisco, etc.)

Must have the ability and willingness to adapt to a fluid work environment; possess excellent communication, interpersonal, and organizational skills; successfully manage multiple demands and projects; demonstrate excellent customer service skills; and build successful relationships

Workday Day (United States of America)

Regular

Thomas Jefferson University

3900 Sierra Circle, Center Valley, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers;

and creating new…