Estate Operations & Technology Manager

Newtown Square, United States

Are you a tech-savvy Estate Manage? This unique role sits at the intersection of enterprise systems administration, elite hospitality tech, and hands-on workforce enablement. If you love mastering specialized software, managing Apple-centric ecosystems, and traveling to luxury destinations to train teams, this is your next adventure.

• Remote-first, with a strong preference for candidates living within 1–2 hours of the Philadelphia suburbs for monthly in-office collaboration (1–2 times per month).
• Approximately 25% travel across the U.S. and potentially Europe.
• Reports directly to the Principal.

• Platform Ownership:
  Serve as the sole administrator for specialized estate and operations management software (including NINES).
• Data Integrity:
  Manage user permissions, onboard new profiles, and maintain a clean, scalable data architecture.
• Ecosystem Integration:
  Ensure flawless integration of operational platforms across field-deployed iPhones, iPads, and corporate iCloud environments.

• Hands-On Instruction:
  Conduct dynamic training sessions (both remote and on-site during travel) to help non-technical field and property staff master digital workflows.
• Operational Bridge:
  Connect corporate technology goals with real-world property operations.
• Workflow Optimization:
  Proactively audit platform workflows to eliminate friction and maximize communication efficiency between global teams.
• Standard Operating Procedures:
  Translate physical property operations into structured, digital SOPs and templates within the management platform.
• Vendor Liaison:
  Collaborate with external AV, smart-home automation, and IT vendors to ensure seamless technology handoffs to the property staff.

• Experience: 3–5+ years in systems administration, corporate technology training, or managing operations software for high-end hospitality or private estates.
• Platform Expertise: Proven experience setting up and administering specialized property management or enterprise operational systems (experience with NINES Systems Administration is a major plus).
• Hardware Ecosystem: Deep familiarity with corporate and deployment-level Apple ecosystems (iOS, iPadOS, macOS, iCloud integration).
• Communication: Exceptional emotional intelligence and patience; ability to teach complex digital tools to non-technical employees clearly.
• Discretion: Demonstrated history of working with extreme discretion and confidentiality.

Competitive salary and benefits package:100% employer-paid benefits for the employee andfamily. 9% 401(k) contribution. 3 weeks PTO, generous paid holidayschedule