IT Service Desk Manager - Tier I Leader
Listed on 2026-11-06
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IT/Tech
IT Support, HelpDesk/Support
Location: National Harbor
KCACI International Inc. in the United States is hiring a Service Desk Manager to lead a Tier I Service Desk for a DHS IT services contract. You will drive ITIL-aligned processes across phone, web, and chat support, ensuring high availability and rapid incident response.
The role requires coordinating staffing, load balancing, and measures such as first contact resolution and customer satisfaction, while maintaining COOP plans and aligning with ICE/OCIO procedures.
Consider building your career as a IT Service Desk Manager - 24/7 Tier I Leader at CACI International Inc.
Learn more about the IT Service Desk Manager - 24/7 Tier I Leader role in the description above.
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