Information Technology​/Managed Services Data Analyst; Contractual

Job Category: Contractual

Job Description: This position will assist in the ERP Project to articulate BCPS’s needs to the vendor for support. This position will serve as the ERP Governance meeting Coordinator as well.

• Work with HCM/Payroll Subject Matter Experts to generate Managed Services Tickets. This includes:
• Articulating issues that are seen and generating highly detailed requests for support.
• Work with SMEs to generate highly detailed requests for enhancements in Oracle.
• Monitor and, when needed, follow up on current tickets with Managed Services to ensure timely support.
• Manage, schedule, and run the BCPS ERP Governance Team.
• Work with SMEs to identify efficiencies and enhancements.
• Fulfill Project Manager functions as they relate to enhancements in Oracle HCM/Payroll.
• Serve as a Point of Contact for BCPS SMEs for updates to their Managed Services tickets.
• Monitor and manage BCPS Helpdesk to move tickets forward to Governance or Managed Services.
• Work with Project Sponsor to approve Managed Services enhancement requests.
• Manage Managed Services access for BCPS users.
• Track and manage hours used with Managed Services on a monthly basis and inform leadership of shortages/overages as well as modifying priorities to minimize overage costs.
• Ensure Managed Services tickets, entered by others, contain sufficient actionable information to achieve desired outcomes and provide BCPS SMEs with PD to bolster ticket quality.

Education, Training and

Experience:

• Bachelor’s Degree in Business Administration, Education, Technology, or a related field.

• None

Citizenship, residency or work VISA in United States required.

Salary: $56.66 per hour (contractual). This position may also be eligible for comp time as per the OPE Master Agreement and Memorandum of Understanding.

FLSA:
Exempt.

RETIREMENT & BENEFITS:
For regular positions only, not contractual.

BENEFITS: BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans. Other benefits include paid holidays, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves. All new hires will attend a benefits meeting upon hire.

This document describes the duties and responsibilities of a position. It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees.

Please read and carefully follow the instructions provided below.

• Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Information on your resume and application must match. This information is necessary for salary determination should you receive an offer of employment.
• Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted.
• Be sure to account for all periods of employment and unemployment. Failure to complete all fields of the "Work Experience" section of the application may result in your application not being considered. A resume will not be the only document considered in determining your qualifications for a position.
• You MUST attach your unofficial transcript(s) or license(s) to your application if you applying for a position as a teacher or position which requires Licensure/Certification.

• Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable only at the application stage. Official transcripts must be provided only after you have accepted a contingent offer.
• Failure to submit…