Program Manager - Calvert locations

Program Manager

Department: Residential

Reports to: Assistant Director of Community Living

Classification: Exempt

Level: Mid‑Level Manager

Base Pay Range: $60,000.00/yr - $60,000.00/yr

Under general supervision of the Assistant Director, the Program Manager assumes administrative responsibility for individuals, staff, and facilities, and handles a broad range of program‑wide administrative issues within the Tri‑County area (Calvert, Charles and St. Mary’s Counties). The role requires a commitment to individual choice, community integration, and inclusion of consumers. Travel by car is essential, with significant time spent at individual sites and Person Center Planning meetings.

The position requires working across the Tri‑County area and responding to emergencies during and after hours, on weekends, and holidays. Flexibility to cover shifts and act as Program Coordinator as needed is expected.

• Review schedules proposed by the Program Coordinator (PC) and approve them
• Review all time cards submitted by PC for final approval
• Fill in for PC when needed to cover assigned duties/tasks
• Interview, hire, evaluate, and terminate employment of staff members
• Ensure adherence to policies and procedures through training and feedback
• Provide individualized orientation to new staff members, mentor and give feedback

• Monitor delegation/assignments provided by PC to Direct Support Professionals (DSP)
• Monthly review of all documentation/checklist for accuracy and completion: PCP, financial records, inspections, and drills
• Attend all house meetings and assist with addressing issues as needed
• Ensure appropriate agency personnel are invited to the meetings

• Review, develop, and finalize each house budget
• Monitor bank accounts and funding for each person living in the homes
• Communicate with PC when accounts are high and steps are needed to spend appropriately
• Review and monitor all financial records (SNAP, Impress, consumer sheets) turned in by PC before forwarding to finance

• Track PCP documentation deadlines and ensure timely completion
• Initiate modified service funding plan
• Review all documentation and reports in EHR
• Review training sheets monthly and ensure they are filed correctly and signed by appropriate staff
• Complete AIRS report within required timeline
• Conduct quarterly quality assurance reviews of each assigned home

• Review/monitor medical appointment paperwork before turning to nurse
• Review monthly activity schedules
• Complete corrective actions for medication errors

• Model initiative and creative problem solving, especially regarding staff conflicts
• Demonstrate appropriate workplace behavior and model the agency’s philosophy
• Maintain confidentiality regarding individuals and staff issues

• Advocacy – Encourage and support people in expressing their choices, goals, and rights
• Communication – Actively listen to the consumers we support based on their preferred methods of communication
• Relationship Building – Create opportunities for consumers to build relationships, make positive connections, and develop meaningful relationships in an all‑inclusive environment

• May perform other duties as assigned, including covering shifts and performing direct care
• Act as the Program Coordinator when needed

• Preferred:
  Bachelor’s degree in Human Services field or related field
• Minimum 2 years of experience working directly with persons with developmental and intellectual disabilities
• Ability to communicate with and support individuals experiencing behavioral challenges
• Personable, energetic with strong oral and written communication skills
• Knowledge of community resources available

• Proficiency in computer‑based software (Excel, Word, Access)
• Willingness to work anywhere within the Tri‑County area (Calvert, Charles and St. Mary’s counties) as needed
• Strong command of the English language (oral and written)
• Forward‑thinking and creative
• Team player and well‑organized
• Respond effectively to sensitive inquiries or complaints
• Worki…