Program Manager

Title: Program Manager

Department: Program Services

Reports to: Deputy Director

Classification: Full-Time, Salaried, Exempt

Pay: $80,000

Position Summary. Program Managers oversee community-based residential services for adults with intellectual and developmental disabilities. The Program Manager supervises a Service Team Lead and team of Direct Support Professionals who provide daily support services to approximately fifteen people. The Program Manager plays a key role in building a positive work culture and ensuring high-quality services and great outcomes for the people Jubilee serves.

Responsibilities.

• Oversee Services. Oversee the daily support provided by Direct Support Professionals to adults with intellectual and developmental disabilities in their homes and communities according to their person-centered plans. For example, DSPs assist with social activities, cooking, cleaning, dressing, personal hygiene, medical visits, medications, and transportation.
• Supervision and Leadership. Supervise a Service Team Lead and a team of Direct Support Professionals. This includes support and accountability for all aspects of the DSP and STL roles, including:
  • Hire to ensure adequate staffing;
  • Lead team meetings to update on organizational news, problem-solve team issues, arrange scheduling, and plan team events;
  • Meet monthly with each direct support professional; meeting biweekly with the service team lead and as needed;
  • Provide regular feedback for direct reports;
  • Monitor staffing levels, overtime utilization, service authorization utilization, documentation completion, and other operational indicators;
  • Complete annual evaluations for all STLs and DSPs on team;
  • Audit service documentation regularly and provide coaching to DSPs regarding documentation quality, timeliness, and compliance;
  • Address performance issues in collaboration with Human Resources staff; and
  • Train the STL to fill in for you when you are away.
• Service Plans. Lead the development and implementation of each client’s service authorization, person-centered plan (PCP), behavior support plan, and nursing care plan.
  • Collaborate with the person receiving services, their family, Coordinator of Community Services (CCS), PCP Specialist, DSPs, Nurse, Housing Support Specialist, and Behavior Specialist, providing information and insights to lead to quality planning and implementation. The plans should reflect the choices and goals of the person receiving services. The Program Manager is the person ultimately responsible for the development and implementation of each PCP.
  • Complete the PCP documents and attend PCP meetings.
  • Ensure DSPs are trained on each person’s service plans before they provide services to that person. Cross-train DSPs to enable numerous back-up staff for each person.
• Scheduling. Ensure that DSPs are scheduled to provide services as required by service authorizations. This includes:
  • Creating work schedules for DSPs;
  • Supporting the STL in creating schedules for the DSPs they supervise;
  • Scheduling relief staff when DSPs are on leave;
  • Filling in for DSPs only when no alternative can be found; and
  • Scheduling DSP hours to favor predictability and avoid excessive overtime.
• Documentation and Billing. Review DSP service documentation to ensure compliance with billing requirements at least three times per week. Provide attendance and other information to the Jubilee’s Finance Department to support service billing.
• Communication and Collaboration. Maintain regular, open, and positive communication with colleagues, people you support, their families, and others connected to their services. This includes regularly checking and responding to Jubilee email, mail, voicemail, and Teams messages. Embody team spirit when working with…