Director of Membership

Our company provides full-service management to trade and professional associations, as well as specialized services including non-profit financial management and event coordination. We are seeking a full-time Director of Membership to support our client, the International Association of Arson Investigators (IAAI). The Director of Membership will focus on member-centric initiatives as outlined in the Strategic Plan. The position requires strategic execution, critical thinking, membership development skills, a solid sense of marketing the benefits of membership, and attention to detail.

• Oversees the creation and management of IAAI’s membership recruitment and retention programs based on guidance from the Membership Committee Chair, Executive Director (ED) and Chief of Staff (COS).
• Works with the COS and other team members to identify member database improvements and upgrades to improve accuracies, reporting systems, and user experience.
• Oversees the membership application process and manages coordinators to process applications in a timely fashion; flag incomplete membership applications with support from Association Coordinator.
• Prepare monthly dues billing and produce reminder notices for automatic sending through the AMS system; produce/send special-case invoices.
• Pull new open invoice reports before invoices are wiped each month.
• Manages the  website; making changes to the site and sending updates to the third-party webmaster on changes outside team capabilities.
• Supports COS with Chapter relations related to membership.
• Prepare/distribute monthly Enhanced Chapter Reports.
• Creates monthly Membership Reports (vetting report) for the Membership Committee Chair, COS and ED.
• Corrects accounts that have not updated properly.
• Create and find reports to be able to locate members whose accounts did not update correctly.
• Monthly numbers and retention.
• Terminates members for non-payment.
• Prepares monthly membership card report that Coordinator then mails.
• Update invoices as requested by individuals or organization.
• Create Membership Report for Mid-Year and Annual Meetings.
• Creates/maintains staff Standard Operating Procedures (SOPs) for member-related functions and dues invoice management.
• Manages troubleshooting of database with Member Suite; works to achieve database solutions.
• Responds to incoming phone calls and emails from members as a backup to Coordinators.
• Cross-trained on SOPs and technology platforms.
• Supports Director of Certifications (DC) with ITC-related functions.
• Supports COS with Board-related functions and meetings.
• Supports COS with Committee-related activities and meetings.

• Minimum 3 years’ experience in association management. Bachelor’s degree preferred.
• Ability to manage multiple projects at once and move projects ahead in a deadline driven environment.
• High degree of organization and attention to detail.
• Ability to manage high volume of emails with timely responses.
• Excels at adapting in a fast paced, team-oriented environment.
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel.
• Experience working within Member Suite AMS a plus.
• Exceptional customer service attitude.
• Possess a positive, team-player attitude.
• Ability to lift up to 25 lbs., as needed.

attend annual International Training Conference (ITC).

this is predominantly a telecommuting position.

Stringfellow Management Group is now an Etherio Company. At Etherio, we have a purpose that drives all we do:
We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative,…