Order Coordinator

Are you looking to catapult your career by driving high‑impact transformation with household brands? Do you crave an entrepreneurial, fast‑paced, and engaging growth assignment working with incredible people from across the globe?
At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure‑play ice cream leader.

Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S., a robust portfolio of powerhouse brands that consumers know and love such as Häagen‑Dazs, Drumstick, Dreyer’s & Edy’s, Skinny Cow and Outshine, and the backing and coaching of European‑based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up‑and‑coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

The Work Order Coordinator is responsible for the coordination of the accuracy of the orders representing produced cases and material usage.

Must be able to work 1st or 2nd shift.

• Validate work order cutoff times for all lines after Manager review, supporting all lines to meet these cutoffs and minimize rework time through ongoing coaching. WO on status 60 should have minimal changes.
• Review work orders on status 50, which includes (but is not limited to):
• Mix consumption – ensure Carlson and MES match; review mix playback and share daily updates when needed.
• Material consumptions – investigate and escalate to management any over or under usage, verifying line and staging bins if required.
• Chocolate & coating consumptions – ensure tank levels match MES; balance positive variance against current WO.
• Adjust required quantities when any deviations occur to address mismatched percentages.
• Make comments on WO for all corrections.
• Stock adjustments for miss‑ and ghost pallets in coordination with the RDC, after proper approvals.
• Daily reporting, such as and not limited to:
• Materials in production bins longer than 24 hours.
• Weekly chocolate & coating reconciliation.
• End‑of‑shift report.
• Provide JDE and MES knowledge support to factory, including delivering training if necessary.
• Prevent inventory issues by ensuring all materials are consumed to work orders accurately.
• Work with multiple departments and levels to resolve JDE & MES issues related to the production process.
• Proactively identify and implement improvements in regard to WO closure process.
• Walk the talk, use vigilance, and attend to issues as they occur.
• Promote the Froneri culture of employees being owners rather than just employees.
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.
• Other duties as assigned by manager and attend factory meetings.

• Accuracy of the PO generated.
• Maintenance of the documentation.
• Data Management.

• Education:
  • Associate’s or Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
• Experience:
  • 2+ years of experience in work order management, production planning, or operations coordination (preferably in food manufacturing).
  • Finance or cost‑control background is a plus – experience in tracking production costs, inventory valuation, or budget adherence.
• Skills:
  • Strong organizational skills with attention to detail and accuracy.
  • Proficient in ERP systems (JDE, or similar) and Microsoft Excel.
  • Ability to track, issue, close, and audit work orders to support production goals.
  • Strong understanding of production flow, inventory control, and scheduling.
  • Able to analyze and report on variances in material usage, labor hours, or costs.
  • Excellent communication skills to coordinate with production, warehouse, and finance teams.
  • Basic knowledge of food safety regulations and good manufacturing…