Sales Associate: Rock Hall, MD

Job Title and Employer

Sales Associate:
Rock Hall, MD –
Costello's Ace Hardware | Long Island

This range is provided by Costello's Ace Hardware | Long Island. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range
: $15.00/hr – $17.00/hr

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry‑out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say no to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

• Aid customers in locating merchandising in store, on , as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

• Walking – Frequent – Flat surfaces from point to point
• Standing – Constant – All work performed on feet
• Sitting – None
• Stooping – Frequent – To pick up cartons at floor level
• Reaching – Frequent – To a height of 6 feet
• Lifting – Frequent – Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity – Frequent – Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling – Frequent – Move hand jacks from place to place
• Carrying – Frequent – Up to 50 lbs., up to 10 feet, occasionally more
• Climbing – Infrequent – Stairs in storage rooms; ladders
• Vision – Constant – Read labels, recognize boxes, safety in working
• Hearing – Constant – Safety Signals

• High School Diploma or equivalent

• Previous retail experience preferred, but not required.

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills

• Entry level

• Full-time

• Sales and Business Development
• Retail