Retail Manager

As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed on the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service.

The Retail Manager increases sales and profits by overseeing the day-to-day functions of the sales floor and focusing on the customer experience. This includes upholding company standards throughout all customer areas of the store (inside and outside), understanding customer needs, and ensuring fast, accurate, and friendly service at the cash registers and on the retail floor. Your supervision will involve side-by-side involvement in the work to observe, assess, and coach performance, as well as set daily work expectations.

The Retail Manager links every action to productivity and business resultsp>

You will also oversee and be responsible for training and developing Supervisors. You will ensure they have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets, contributing to the overall success of our thrift store operations.

• Oversee day-to-day retail operations, ensuring the sales floor is well organized, fully stocked, and visually appealing.
• Manage the retail floor schedule to ensure adequate coverage and alignment with business needs.
• Ensure that products from the backroom are efficiently processed and displayed on the sales floor.
• Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience.
• Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals.

• Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance.
• Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team.
• Conduct regular performance evaluations and manage the performance process in a fair and manner.
• Ensure retail supervisors have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets.

• Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demands.
• Manage the retail floor schedule to optimize labor utilization and minimize overtime expenses.
• Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management.

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process.

• Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
• Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

• Ensure adherence to all company policies, procedures, and regulatory guidelines.
• Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment.
• Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities.
• Work closely with the General Manager and Production Manager to align retail goals with overall store objectives.
• Communicate effectively with other departments to ensure smooth operations and achieve business targets.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.

• Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.

• Monitor and report on retail metrics, identifying areas for improvement.
• Implement strategies to enhance productivity, efficiency, and achieve business results.

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of…