Patient Care Advisor Lead

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At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

The Patient Care Advisor Leadisresponsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the general public. The Patient Care Advisor Lead assists customers with product education, selection, and purchasing as well as manage certain operational duties, which include opening and closing the store.

The Patient Care Advisor Lead is a member of the management team and is expected to present a good example for the Patient Care Advisors and hold them accountable for adhering to policies and procedures, by training and coaching in the moment.

Please note:

This position involves working with plant material, which may include exposure to pollen, allergens, and other plant-related substances.

We recommend that applicants with known plant allergies or sensitivities consult with a healthcare professional before applying for this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Leading and Inspiring to Succeed

• Lead the PCAs through influence by following the policies, procedures, and codes of conduct.
• Promote a culture consistent with overall corporate parameters including medicinal and clinical focus.
• Participate in the recruitment, hiring, on-boarding, training, and development of all staff.
• Provide regular, clear, and honest feedback to all staff to include disciplinary actions as necessary.
• In conjunction with GM and AGM assist in conducting regular employee performance reviews and team connection meetings to discuss performance and employee development goals.
• Provide direct leadership to PCA’s and hold them accountable to execute their duties and roles as laid out according to Far & Dotter’s expectations.
• Promote the mission, vision, and values of the company to all team members always.
• Engage in honest, innovative, problem-solving dialogue with team members and corporate teams.
• Be a resource and a company liaison for the Spa personnel, support their operations needs and promote teamwork amongst them and the Far & Dotter staff.

Passion for Outstanding Guest & Patient Service

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile.
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
• Learn,promote,and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests.
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted.”

Contributing to a Culture of Retail Sales Excellence

• Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant.
• Learn product assortment and products’ associated health benefits.
• Understand daily, weekly, and seasonal promotions and sell product against these initiatives.
• Assist managers with product spotlight presentations at staff meetings and shift huddles.
• Communicate with Purchasing Manager and Marketing Manager low-stock products, slow-moving products, and fast-moving products to help guide weekly ordering and frame promotions.
• Fully participate instaffsales initiatives

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