Sales Associate

Join the elite team at the United States Naval Academy Business Services Division as a Sales Associate, where competitive starting pay and incredible incentives await those ready to embark on an exhilarating journey!

Join our team as a sales associate for Brigade Services. You will be part of the team that provides tailor, cobbler, hair, and laundry services to the Brigade of Midshipmen by providing excellent customer service to our nation's future leaders!

• Have at least one year of general work experience; OR
• 2 years of education beyond high school.

You will be rated on the following Knowledge, Skills, and Abilities (KSAs) for this position:

• Front-facing customer service experience. Experience in a service-related industry is preferred.
• Experience multi-tasking in a fast-paced setting.
• Experience working a cash register or a point-of sales (POS) system. POS experience in a retail setting preferred.
• Skill in resolving problems individually and as part of a team.
• Experience performing hands‑on and/or tactile tasks such as operating crafting or engraving machines, managing and tracking intake of service items (laundry, shoes, etc).

This position is located in the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Brigade Services Division of the Naval Academy Business Services Division (NABSD), Annapolis, Maryland. NAFI is an entity that generates its own funds through its operations, and is not funded by Congress. The purpose of this position is to support all of the retail operations and perform duties in all areas of the Barbershop, Laundry, Tailor Shop, with possibility of scheduling to support the Midshipmen Store and Gift Shop, Uniform Store, Online Store, or any other retail operation within NABSD.

Customer Service and Retail Duties
- Achieves daily profitable sales goal by providing exemplary customer service to include greeting, professional appearance, positive attitude, and approaching the customer, suggestive selling and adding on. Must project the best image of USNA, in addition, must comply with the Public Affairs Office. Receives special order requests from authorized patrons and assists customers if needed. Incumbent prices special order merchandise and notifies customers when special order merchandise is received.

Assists customers in locating merchandise throughout the retail stores. Assists in outfitting each new class of midshipmen in the summer of each year and throughout the year as required by directives from higher authority. Incumbents will issue, pack boxes, work issue stations fitting clothing, check-out and processing midshipmen through sales store terminals as required. Completes retail reports and submits to management.

Point of Sales (POS) and Specialized Systems
- Operates the point-of-sale terminal verifying that all merchandise is properly scanned, verifies retail price, verifies product information, processes proper type of sale/ return in terminal, properly secures credit card information and delivers receipt to customer. Secures register funds daily, verifying all monies for the day. At the end of workday, counts/verifies all checks, bank charges, midshipmen charges and deposits same in drop safe per instructions, reconciles accounts.

Inventory
- Stocks and maintains the sales floor according to daily sales plan. Stays current with merchandise assortment. Assists management with pricing when needed. When warehouse shipments are received, incumbent will check in merchandise, stock shelves, and assist in the maintaining the visual displays. Performs duties of repacking cartons, labeling cartons…